Terms & Conditions

1. Use of tilers-world

This website, www.tilers-world.com, henceforth referred to as the site, is provided to you free of charge for personal use, subject to these Terms & Conditions.

By using the site you agree to be bound by these Terms & Conditions.

2. Privacy & Status

We process information about you in accordance with our privacy policy, found here.

We will record your personal details for the purpose of processing your order, and for a reasonable period after your order is completed as required for audit and record keeping purposes.

By using this site, you consent to such processing, and confirm that the information you provide is complete and accurate.

By placing an order, you also represent and warrant to us that you are legally capable of entering into a binding contract, that you are at least 18 years old, that you are resident in the mainland UK and that you are accessing our site from the UK.

3. Ordering Products

We must receive payment for the entire order, and said payment must be in good standing, before your order can be processed.

Once payment is received and verified, we will then confirm that the products are available, and in cases where products are unavailable you will be given the option to cancel your order with no additional charges.

Once all products are confirmed to be available, orders will either have a delivery organised or be sent out for courier delivery, in accordance with our shipping information found here.

We are not liable for any damages as a result of incorrect stock reporting on the site, for damages as a result of failed deliveries, for damages as a result of products being damaged in-transit, any scenario in which you do not receive products on an agreed date, or misuse of products.

We will not intentionally substitute any product on an order unless:

  • It is an equivalent product and we have confirmed with the manufacturer that this is the case
  • It is an identical product in different packaging
  • You have requested a replacement product after being informed your desired product is out of stock

Any orders placed with us through a third party are subject to the terms of that third party, and the contract is between yourself and that third party. We are not liable for such orders.

4. Damages

All damages must be reported within 48 hours of delivery in order for us to claim those damages from our suppliers or couriers.

If damages are reported within 48 hours, you may either receive a refund for the damaged products or request replacements to be sent out free of charge.

If damages are not reported within 48 hours, we reserve the right to refuse returns as we cannot confirm that the products arrived damaged.

5. Cancellation and Returns

If your order has not been sent out for delivery, and is not a "Single Delivery" as outlined in shipping information, you can cancel your order at any time for a full refund.

If your order is a "Single Delivery", you can cancel your order at any time, but we may deduct compensation for costs accrued due to the nature of these deliveries.

If your order has been sent out, you can return the products and will be charged for a second delivery and in some cases we will also charge for restocking.

If you have received your order, you can return the products within 14 days and will be charged for a second delivery and usually a charge for restocking.

If products on your order are perishable or have storage requirements (such as powdered products) and you have received them, these products are non-returnable and will not be refunded.

We reserve the right to cancel your order for reasons including, but not limited to:

  • Products being discontinued
  • Orders being delivered to addresses we do not deliver to
  • Orders where we cannot contact you to arrange delivery
  • More than one of a specific sample is ordered
  • Multiple orders to avoid higher delivery charges
  • Product information, product pricing, or delivery charges being substantially incorrect

If we choose to cancel your order, you will receive a full refund.

6. Tile and Mosaic Samples

We offer tile and mosaic samples for select products. These samples are to be used to check how the product will appear when used, and are not intended to be used as if they were the full product.

Samples may not be of the full tile, and are instead a cut piece of the tile or mosaic.

Damaged samples are still fit for purpose unless the damage is extreme, and will not be replaced or refunded.

Samples are considered a special order and cannot be returned.

7. Special Orders

In some cases, orders will be considered a special order and some sections will not apply to them.

Orders are considered special orders in cases including, but not limited to:

  • Products are only available outside of the UK
  • Products are discontinued, but stock is still available
  • Products are ordered that are not listed on our site

In cases where an order is a special order, with the exception of samples, you will be informed that the order is a special order.

Special orders have the following limitations:

  • A special order cannot be cancelled once paid for, unless you have received the order and a large portion of the order is damaged
  • A special order cannot be returned, unless we offer you the option to do so
  • A special order may not have replacements available, in which case the only option for damages will be a full or partial refund

8. Our Liability

We will only provide products in accordance with what is shown on our site, that are not out of date, and are of high quality.

If we are not informed of damages or other defects within 48 hours of the date of delivery, we are not responsible as it is not possible to confirm that the products were not damaged after delivery.

We are not always informed when deliveries do not happen, we are not reponsible for any delays in remedying this if you do not inform us that a delivery did not happen.

We are not responsible for any damages or issues as a result of failed deliveries, products damaged during transit, delays due to stock, or any other reason other than defective products causing damage after being used. Do not plan around our products arriving on the day we specify, always wait for the products to arrive and check their condition first.

9. Accessing and using the site

You must not use the site in any way that causes, or may cause, the site or access to it to be impaired or damaged.

You will indemnify us against all losses, liabilities, costs, and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction, and all settlements sums paid by us as a result of any settlement agreed by us as a result of the above statement.

Whilst we attempt to provide the best possible service for the site, we cannot guarantee that the site will be available at all times or that it will always be fully functioning. We are not liable in cases where the site is not available or fully functional.

Your access to the site is at your own risk, we do not provide any warranties or guarantees associated with access to the site. You are responsible for making sure that any confidential information provided is kept private, and that confidential information supplied is done so correctly.

In cases where the site provides information from third party sites, whilst we attempt to make sure this information is accurate and up-to-date, we are not reponsible for cases where this information is not correct.

In cases where the site directs you to third party sites, we are not reponsible for the content of those sites.

10. Intellectual Property

We own, or are the licensee, of all intellectual property rights on the site and the content contained on the site. These rights are protected by copyright, trademarks, and other intellectual property rights worldwide.

You may retrieve and display the content of the site and use it for personal use. You may not reproduce, modify, copy, or redistribute the site or any content contained on the site without express written consent.

Tilers World is owned by WTC (NORTH EAST) LIMITED, company number 07605326, registered at Mayfair House, Redburn Road Industrial Estate, Westerhope, Newcastle upon Tyne, NE5 1NB.

11. General terms

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.

Except for our affiliates, directors, employees or representatives, a person who is not a party to the contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract. This does not affect any right or remedy of a third party that exists or is available apart from that Act.

No waiver of any term or condition will be effective unless communicated to you in writing or via email, and no failure on our part to enforce any rights shall preclude us from taking action or exercising our rights and remedies, nor shall it release you from your obligations.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us and in relation to the use of the website. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Any errors or omissions shall be rectified as soon as may be reasonably practicable after discovery.

We reserve the right to change these terms and conditions and/or any policy referred to from time to time, and your dealings with us will be governed by those terms, conditions and policies stated to be applicable at the time of confirmation of your order.

12. Governing Law

The formation, existence, construction, performance, and validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law as applied in England and Wales. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

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